Clear Terms, Full Transparency
Our Refund & Cancellation Policy
At ALHARETH INTERNATIONAL FZ-LLC, we believe clear terms build trust. This policy explains when refunds and cancellations are available for our project management consultancy services in Ras Al Khaimah.
Once you engage our consultation services and payment is processed, our team commits significant expertise and resources to your project immediately. That's why we have clear boundaries around refunds and cancellations—to protect both your investment and the quality of our work.
This policy applies to all project management consultation, planning, scheduling, monitoring, risk management, and PMO advisory services provided by ALHARETH INTERNATIONAL FZ-LLC. Below, you'll find the specific terms, exceptions, and answers to common questions.
Refund & Cancellation Terms
ALHARETH's refund and cancellation policy is designed to reflect the nature of consultancy services, which are delivered immediately upon agreement and payment. Once our expertise and resources are committed to your project, a refund or cancellation is not available.
No Refund After 24 Hours or Service Completion
There is no refund after 24 hours from payment or upon completion of services, whichever occurs first.
- No refund or cancellation is available after the service has been completed or after 24 hours from the time of payment, whichever occurs first.
- Service completion is defined as delivery of the agreed deliverable—initial consultation, report, advisory session, or other contracted service.
- The 24-hour cancellation window begins at the moment payment is processed. If you request cancellation within this window and before service delivery, we will evaluate your request.
- Partial refunds are not available. Any refund processed within the 24-hour window is a full refund of the service fee paid.
- Once service delivery has begun or the 24-hour window has closed, no cancellation or refund can be issued under any circumstances except in rare cases of service delivery failure, which are handled separately and evaluated on a case-by-case basis.
Exceptions & Special Circumstances
ALHARETH stands behind the quality of its consultancy services. While our refund and cancellation policy is firm—no refunds or cancellations after service completion or 24 hours from payment—we recognize that rare circumstances may warrant exception consideration.
Legitimate exceptions might include service delivery failure on ALHARETH's part, technical issues that prevent you from accessing agreed services, or mutual written agreement between both parties to cancel before work begins. These situations are uncommon, but if they apply to you, we want to know. Any exception request must be submitted in writing with supporting documentation within 7 days of the transaction. Submit exception requests to info@alharethintl.com.
Exceptions are evaluated on a case-by-case basis and are not guaranteed.
We evaluate every exception request fairly and transparently. However, approval is not automatic—each case depends on the facts, timing, and evidence you provide. If we approve an exception, we'll work with you on a resolution. If we decline, we'll explain why. Our commitment is to treat you with the same professionalism and structure we bring to your project oversight. If you have questions about whether your situation qualifies for exception consideration, contact us directly at +971 50 513 1406 or via WhatsApp at the same number before submitting a formal request.
Questions About This Policy
We know refund and cancellation policies can raise questions. Here are answers to the most common ones. If you need clarification on any aspect of this policy, reach out to us directly.
What if I cancel within 24 hours of payment?
If you request cancellation within 24 hours of payment and before service completion, we will process your refund in full. Once either the service is complete or 24 hours have passed—whichever comes first—cancellations and refunds are no longer available.
How is service completion determined?
Service completion depends on the type of engagement. For initial consultations, completion is when the consultation meeting concludes or the consultation notes are delivered. For project planning or advisory services, completion is when the agreed deliverable (report, plan, or recommendation) is provided to you. For ongoing advisory retainers, completion is at the end of the agreed term.
Can I request a refund after 24 hours?
No. After 24 hours from payment or upon service completion—whichever occurs first—refunds and cancellations are not available under the standard policy. However, if you believe there has been a service delivery failure or technical issue preventing access to your service, you may submit a written exception request with supporting documentation within 7 days of the transaction.
Who do I contact if I have questions about this policy?
Contact ALHARETH directly for any clarification or to discuss your specific situation. Call us at +971 50 513 1406 or email info@alharethintl.com. We're available to answer questions about refunds, cancellations, and exceptions.
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